Business
process outsourcing – BPO
As organizations around the world strive to improve
the quality of their processes while managing their bottom
lines, Business process outsourcing has become the new imperative.
We, at Pantar Solutions Inc , one of the third-party
offshore BPO (Business process outsourcing) providers in India,
partner with our clients to provide a full spectrum of BPO
services covering all five levels:
 Data
entry
Rules-set
processing
Decision
making
Direct
customer interface
Expert
knowledge services
Perusing a systematic approach to seeking out new market opportunities,
our strategic ambition is to set the pace in the outsourcing
industry as the first-choice innovative partner for the supply
of efficient and cost-effective solutions. We believe that
companies need to take an integrated approach to business
strategy and technology, our IT practice capability is takes
into account both these perspectives.
Our Business Process Outsourcing portfolio includes end-to-end
solutions across a spectrum of industries.
CUSTOMER INTERFACE
The cost of acquiring a new customer is five times
the cost of retaining an old one. And hence it is important
that your customer interaction is managed in the best possible
way. Customer Interaction Services at Pantar Solutions Inc
are tailored to provide superior customer interaction and
hence leverage every customer relationship to the fullest.
Our portfolio includes a whole gamut of customer facing offerings
including 24/7 customer support through voice (in-bound and
out-bound calls), e-mail and web mediums, telemarketing services
and telemarketing outsourcing, technical support services
and employee IT helpdesk services. We serve multiple industries
including insurance, banks, financial services companies,
retailers and OEM's.
Benefits
The key benefits of using our customer interaction
services include:
Improved
customer service levels
Reduced
customer support/marketing costs
Higher
sales conversion rate
Enhanced
flexibility to manage service peaks and troughs, product lifecycles
Homogeneous,
clearly defined processes across geographies
Greater
coverage and number of interactions with customers
Product
promotions, business lead generations.
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